Privacy Policy

Last updated: June 2025

At Lumina Naturals, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website: https://lumina.wpshiftstudio.com

1. Who We Are

Our website address is: https://lumina.wpshiftstudio.com.
We are a natural skincare brand offering clean beauty products.

2. What Personal Data We Collect & Why

Orders & Checkout (WooCommerce): Name, billing address, shipping address, email, phone number. Payment data is processed securely via third-party payment gateways. Used for order fulfillment and support.
Contact Form (Forminator): Name, email, and message. Used only to respond to your inquiry.
Comments: When visitors leave comments, we collect IP address and browser info to prevent spam.
Analytics & Cookies: We may use cookies for performance and analytics (e.g., Google Analytics, LiteSpeed caching).
Media Uploads: Avoid uploading images with embedded location (EXIF GPS) data.

3. Embedded Content From Other Sites

Articles or pages may include embedded content (e.g., videos, images). These behave as if the visitor has visited the external site and may collect data or use cookies.

4. Who We Share Your Data With

We do not sell or share your data with third parties for marketing. Data is only shared with essential tools:

Payment processors (e.g., Stripe, PayPal)
Anti-spam and analytics services

5. How Long We Retain Your Data

Contact form entries: 6 months
Analytics records: 14 months
Order records: up to 7 years (tax/legal purposes)
Comments: indefinitely unless deleted

6. Your Data Rights

You may request:

A copy of the personal data we hold
Deletion of your data (excluding what we must retain legally)

7. How We Protect Your Data

SSL encryption
Firewall & malware protection (via Solid Security)
Secure hosting (via Hostinger)

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
📧 hello@lumina.wpshiftstudio.com